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title: FAQ (Online Examination) Webinar
image: https://pages.mettl.com/hubfs/%5BMarketing%5D%20Images/Landing%20Pages/SEO%20Pages/schools%20page/Asset%207-8.png
---

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## FAQs - Online Examination

**[Features of Exam Platform](https://pages.mettl.com/faq-online-examination#Features-of-Exam-Platform)**

**[Setting up the exam](https://pages.mettl.com/faq-online-examination#Setting-up-the-exam)**

**[Grading & Evaluation](https://pages.mettl.com/faq-online-examination#Grading-and-Evaluation)**

**[Exam Taking Experience](https://pages.mettl.com/faq-online-examination#Exam-Taking-Experience)**

**[Cheating Prevention](https://pages.mettl.com/faq-online-examination#Cheating-Prevention)**

 

## Features of the Exam Platform

 1. What kinds of questions are supported on the examination platform?

**Mettl supports a wide range of question types.**

**Knowledge-based Questions**

Knowledge-based questions analyze the candidate’s ability to learn and remember facts, terminologies, and any other details without the need to understand the concept. There are seven categories of knowledge-based questions:

 

1. Multiple Choice Questions (True or False, etc.)

2. Checkbox Questions (MCA, etc.)

3. Short Answer Questions (one word or few words, etc.)

4. Fill in the blanks Questions (single or multiple blanks, etc.)

5. Long answer type questions (essays, equations, freehand graphs, etc.)

6. Upload type questions (.docx, .pdf, .png, .zip, etc.)

7. Diagram type questions (flowchart, clipart, UML, etc.)

 

**Application-based Questions**

Application-based questions enable candidates to apply their learning to a real-life problem or situation, different from the one intended at the time of learning. They can be divided into 10 categories:

1. Code snippet questions (C++, Java, PHP, etc.)

2. App development questions (C, C#, C++, Java)

3. Database-query questions (Oracle, SQL, etc.)

4. Frontend coding question (HTML, CSS, JS, jQuery, etc.)

5. Case study question (business simulations)

6. Typing simulator (typing speed, accuracy, etc.)

7. RStudio question (R Simulator, etc.)

8. Mean stack question (Mongo, Express, Angular, etc.)

9. Audio recording question (record the candidate’s audio)

10. Video recording question (record the candidate’s video)

 

Mettl Examine allows you to create your own test and questions, bulk upload questions, or use questions from Mercer | Mettl’s rich repository. Candidates can undertake simple to complex formulae writing, math equations, calculus, integration, differentiation, trigonometry, matrices, chemical notation and equations as well.

 

 2. What kinds of devices are supported on the exam platform?

**Mercer | Mettl’s Examine supports exams on all devices.**

 

**Low-stakes Exams-** Quiz and mid-lesson tests that need low security and can smoothly run on mobile, laptop, desktop, iPad or tablet.

 

**Medium-stakes Exams-** Mid-semester exams need more security and hence require proctoring. It is suggested to take the exam on a laptop or desktop.

 

**High-stakes Exams-** End-semester and competitive exams are high fidelity tests. It is recommended candidates take the test on a laptop or desktop.

 3. What is the internet bandwidth/speed required for uninterrupted exam experience?

**The minimum upload speed required for:**

Webcam proctored test- 512 kbps

Non-webcam test - 256 kbps

 

You can check Internet speed on the following sites: <http://bandwidthplace.com>

[1. bandwidthplace.com](http://bandwidthplace.com)

[2. www.speedtest.net](http://www.speedtest.net)

 

**Note:** Please ensure there are no restrictions for Mettl Test on the network, as there are some blocks in the office network or laptop. We can assist you in getting this done via your IT admin team.

 4. How many students can concurrently take the exam on the platform?

Mettl has conducted **100,000 proctored assessments in a day.** Examinations can be further scaled based on the requirement.

[**Read More**](https://mettl.com/content/videos/100000ProctoredAssessments/)

 5. Can the exam platform be integrated with an existing LMS?

**Yes, integration is possible.**

 

**Custom Integration-** Mettl has REST APIs that can be used to integrate with any of your existing systems. Additionally, deep integration enables custom workflows

 

Out of the box Integrations - We can integrate our examination platform with your existing LMS.

 

**1. For LTI compliant LMSs** like Canvas, Moodle, D2L, edX, Blackboard, and others (250+ LMSs), we can integrate within minutes via configuration-based integration.

 

**2. For Non-LTI compliant LMSs,** we can integrate our platform within a week through simple APIs.

 6. Is the system compatible with Windows/Android/iOS?

 Yes, the system is compatible with Windows/Android/iOS software. We suggest conducting low-stakes tests on mobile phones and high-stakes tests on desktops/laptops.

 7. Is it possible to limit the maximum time for a question?

Yes, it is possible. Our operations team can help you achieve the same.

 8. Can issues with the microphone hardware be detected?

Yes, camera and microphone permissions are mandatory for the commencement of the test.

 9. Can the test be translated to non-English languages or local dialects?

Yes, we support 26+ foreign languages and 13+ regional languages.

 10. Does your examination platform permit recording the audio/voice?

Voice/audio recording is available in an audio-type response collection.

 11. What is the desired configuration of the laptop/computer to give exams?

Mettl webcam-based proctored test is supported on Windows OS, Linux OS and Mac OS.

[Click Here](https://support.mettl.com/support/solutions/articles/114713-system-requirement-for-mettl-assessment-platform) for more information. 

We support the following browsers:

| **Browser** | **For a proctored test** | **For a non-proctored test** |
| --- | --- | --- |
| Chrome version | 63 and above | >20 (32.0.1700.76 is not supported) |
| Firefox version | 52 and above | 11 and above |
| Safari version | 12 and above | 4 and above  |

 

 12. How will online assessments enable exams for subjects that require detailed answers, such as economics or literature?

Exams for subjects requiring explanatory answers are supported in our long answer-type question format and are graded by examiners.

 13. How can students draw graphs, circuits, or complex formulae?

Mercer | Mettl’s examination platform allows students to draw graphs, complex formulae, diagrams and equations.

 14. Do we need to create a question bank in an excel sheet to upload 100 or more MCQs?

Examiners can create their questionnaires in an excel file and bulk upload them on our examination platform.

 15. Can there be an assessment for descriptive questions?

Explanatory answers are evaluated manually by examiners.

 16. Can an exam be taken on a secure browser if it is already hosted on a cloud LMS?

We can integrate Mettl Secure Browser with your existing LMS.

 17. Have you tried the system with medical schools?

Yes, we have worked with Jordan Hospital, Jordan, for their admissions to the Two-Year Fellowship Program.

 18. Is it possible for students to open a specific website to use cloud computing in their exams on the instructor’s discretion?

Specific sites can be whitelisted upon prior information before the commencement of the examination process.

 19. Can the Mettl platform be integrated with office 365 SSO?

Mettl supports SAML 2.0 based SP Initiated SSO at the candidate and the admin level.

 20. Do you provide backend data analysis for learning and training outcomes?

Mercer | Mettl provides insightful reports that contain individual and group-level analysis. 

 21. Engineering students prefer to write the answers in the pen-and-paper format. Is there any provision to upload handwritten solutions onto the platform?

Candidates can upload upto three files per question, with each file not exceeding 30MB. The platform supports file types, such as doc, .docx, .pdf, .xls, .ppt, .png, .jpg, .txt, .zip, .rar, etc.

 22. Is there a provision to download students’ answer scripts in the pdf or word format?

It is possible if the files are uploaded, else APIs are available for moving data from one system to the other.

 23. Is there any provision to include other assessments, such as reports, presentations and assignments?

 Yes, reports, presentations and assignments are supported in the Upload Type questions.

 24. What can be done if the candidate says that their camera is not working?

A prerequisite of the exam is that students have to enable proctoring on their devices. They have to accept sharing their screen, video, and audio. If either one of them is not working, then it is at the institute’s discretion whether it would let them take the exam.

 25. How can your system detect if students take pictures of the screen using other devices apart from the one they are already using?

Our AI is capable of detecting other devices, such as a smartphone. Once the students use it to take an image on the computer, it will be flagged by our AI and reflected in their integrity score.

[![Read More](https://no-cache.hubspot.com/cta/default/3030863/97601c68-4246-4b39-bb71-152156fcec43.png)](https://cta-redirect.hubspot.com/cta/redirect/3030863/97601c68-4246-4b39-bb71-152156fcec43)

 

## Setting up the exam

 1. If I create my question paper on a document, is uploading it on to the platform and setting-up the exam supported?

**The Mettl Examine platform enables you to upload questions of different types in one go.**

 

You can also bulk questions onto the platform. After uploading the questions, you can set-up the exam by integrating the examination platform with your existing Learning Management System and configure the results.

![setup exam](https://pages.mettl.com/hs-fs/hubfs/setup%20exam.jpg?width=847&name=setup%20exam.jpg)

Creating and Adding Questions

 

 

![bulk upload](https://pages.mettl.com/hs-fs/hubfs/bulk%20upload.jpg?width=816&name=bulk%20upload.jpg)

Bulk Uploading

 2. How do I schedule the exam and send test links to the students?

After uploading the candidate data, you can select time-slots, send test invitations and follow-up emails to the students.

 

![invite test taker](https://pages.mettl.com/hs-fs/hubfs/invite%20test%20taker.jpg?width=648&name=invite%20test%20taker.jpg)

 

 3. Can we allow students to write answers in a paper, capture it and upload the scanned copy onto the platform?

We can enable such a setting via the platform. However, a high-stakes examination is not recommended because the answer is being written outside Mercer | Mettl's proprietary test window, where all checks and balances for a secure test are built.

 

## Grading and Evaluation 

 1. Is there an option for auto-grading? What kind of question types can be autograded?

Auto-grading is available for MCQs and coding simulators.

 2. How do I set up auto-grading logic?

The grading logic can be set-up when you create a test. Marks can be allotted to each question. The option of negative marking is also available. Long answers and upload type questions which are not auto-graded can be manually evaluated. The total score, section-wise scores, and individual question-level scores are available in reports.

 3. What kind of reports are available for individual students and the examiners on exam completion?

**Customizable Candidate and Group-level Reports include:**

 

1. Question-wise performance

2. Section-wise performance

3. Score distribution according to the difficulty level of the question

4. System generated inferences according to the candidate's score

5. Analysis of applicant strengths and weaknesses for an individual report

6. System generated inferences according to group scores

 

## Exam Taking Experience for Students

 1. What if the student accidently closes the exam window during the exam?

The exam will start from the point where the candidate left with the remaining time and same question page.

 2. Can the test resume from the same point if there is a connectivity issue or the computer switches off during the test?   
Would the candidate lose time?

Test-takers do not lose time if there is a connectivity issue. There is a configurable setting where you can allow students to resume low-stakes tests on their own and high-stakes tests can be permission-based as per your requirements.

 

## Cheating Prevention

 1. Can students take screenshots of the questions during the exam?

No, students are not allowed to take screenshots of the test and copy/paste when giving the test on a standard browser. In the case of Mettl Secure Browser (MSB), all right-click menu options, function keys, and keyboard shortcuts are disabled.

 2. How do you ensure students are not using the internet on the computer to get help for the exam?

With the enabling of browsing tolerance, candidates are not allowed to navigate to any other website. We can also define a limit for browsing tolerance. Upon reaching that limit, the candidate's test will be finished automatically. Additionally, we can use MSB to provide the candidate with a lockdown environment which does not allow screen minimization and navigation. The access to search engines and social media accounts is barred inside the MSB, The MSB terminates all browsers and other operating websites upon its launch.

 

![Navigation Warning](https://pages.mettl.com/hs-fs/hubfs/Navigation%20Warning.jpg?width=885&name=Navigation%20Warning.jpg)

 

 3. How do you ensure that the student is not sharing his/her screen with other candidates during the exam?

The Mettl Secure Browser disables all external ports, restricting the candidate from connecting any second screen. Also, the browser kills all the screen sharing softwares and websites, thus restricting the candidate from sharing the test window.

 4. How do you ensure students are not accessing any application on their computer that might help them in the exam?

The Mettl Secure Browser does not allow test-takers to move out of the test window before the test is concluded. It also restricts students from opening any unauthorized website or accessing any blacklisted software/third party applications.

MSB also shuts down all active applications, such as other browsers and cheating tools.

 5. What options are available to remotely invigilate the candidate while giving the exam?

**Mettl's AI-based proctoring solution provides 95% accuracy in detecting any instances of cheating.**

 

**Auto Proctoring**

Our AI-based proctoring monitors the candidate’s live webcam feed, auto-flags a variety of cases like detecting a smartphone, another person in the background, or the absence of the candidate. It generates a score that defines the credibility of the test.

 

![Auto Proctoring](https://pages.mettl.com/hs-fs/hubfs/Auto%20Proctoring.jpg?width=1063&name=Auto%20Proctoring.jpg)

 

**Live Proctoring**

A human invigilator supervises the exam remotely via webcam in live proctoring. It comes with the functionality of pausing, resuming, or halting the test in real-time if needed. The proctor can communicate with the students through a chat window if they wish to seek clarification on any undesired activity. The proctor can also raise flags. Live proctoring comes with all the features of auto proctoring.

 

![Live Proctoring](https://pages.mettl.com/hs-fs/hubfs/Live%20Proctoring.jpg?width=811&name=Live%20Proctoring.jpg)

 

 

 6. How do you ensure there is no impersonation while taking exams?

Our Email, ID and OTP-based multi-factor candidate authentication eliminates chances of impersonation.

Students need to click their picture, furnish an identity proof and share registration details.

 The proctors, available round the clock, verify the photo IDs against the registration details to attest if the candidates are bonafide.

 7. We have our exam platform. Can the proctoring technology be added to it?

Yes, we can add the proctoring technology(Mettl Proctoring as a Service) to your platform via:

 

**1.** LTI-based integration in minutes with 250+ LTI-compliant platforms like Canvas, Moodle, D2L, edX, Blackboard, and others.

 

**2.** Deep Integration with other non-LTI compliant systems within a week, with the option of adding custom workflows.

 8. How much time does it take for integrating proctoring technology to my platform?

If your platform is LTI compliant, integration can be done in a matter of minutes. However, for non-LTI compliant platforms, deep integration may take up to a week.

 9. What if someone is helping the student from behind the laptop?

Our AI is trained to pick up 18 dynamic digressions, including a distracted eye movement.

 10. What if students fake network problems to disconnect and cheat on the exam?

In such a scenario, respective institutes and universities can issue a disclaimer about the number of times a student is allowed to log back onto the system. If done repeatedly, the management has the authority to terminate the exam for the concerned student. The test can only be resumed after special permission is obtained from the relevant authority.

 11. Is proctoring easier when 100 students are writing exams from 100 different locations simultaneously. What could be the maximum proctor to candidate ratio?

The physical location of test-takers does not matter in virtual examinations where online invigilators monitor candidates.   
**The maximum proctor-candidate ratio suggested for:**  
i) high-stakes exams- 1:5 or 1:10  
ii) low-stakes exams- 1:50

 12. Where can students do rough work? How will AI ascertain that students are not cheating?

The proctor has the option of pausing the test and asking the respective candidate to show their rough sheets if they have any apprehensions. The entire session is also recorded for viewing at a later time.

 13. How do we ensure the candidate is not accessing the internet using a handphone while taking the test, which is small and not visible to the webcam?

Our advanced AI-based proctoring identifies and flags 18+ digressions, including a distracted candidate, another person on the screen, or the presence of a gadget.

 14. Can your tool automatically compare the student’s photo and ID?

As soon as the candidate clicks on the test link, they are sent a system-generated OTP on their email id for authorization, in addition to being asked to:

-Enter the details of registration  
-Click a picture of themselves  
-Click an image of their ID proof

**Mercer | Mettl’s proctors are available 24x7** to verify the photo ID against the registration details and validate the candidate’s legitimacy.

 15. How can you identify the fraud if I use a picture of the candidate to capture the photo?

The 3-point authentication begins with an OTP that the candidates receive on their emails/phones. The process mandates the test-taker to click their live picture using a webcam and furnish ID proof. Our proctors verify the details, thus eliminating any chances of impersonation.

 16. What can be done if the candidate says that their camera is not working?

 A prerequisite of the exam is that students have to enable proctoring on their devices. They have to accept sharing their screen, video, and audio. If either one of them is not working, then it is at the institute’s discretion whether it would let them take the exam.

 17. How can your system detect if students take pictures of the screen using other devices apart from the one they are already using?

Our AI is capable of detecting other devices, such as a smartphone. Once the students use it to take an image on the computer, it will be flagged by our AI and reflected in their integrity score.

[![Read More](https://no-cache.hubspot.com/cta/default/3030863/86e3b5b2-f638-41ca-8928-84c10bf364e7.png)](https://cta-redirect.hubspot.com/cta/redirect/3030863/86e3b5b2-f638-41ca-8928-84c10bf364e7)

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